Support

My character is gone and everything with it.

That is how the game works, not a fault. A run ends when your character dies, when you retire after beating the final boss, or when you choose Quit Adventuring from the menu — and whichever it is, the gold, allies, gear and map progress go with them, and so does their place in a guild. Only the record of the run survives, on the Stats page; what they donated to their guild stays with it, and if they were its last member, the guild collapses with them. If a character genuinely vanished without any of those, that is a bug and I want to hear about it.

I closed the app during a fight and the enemy is back at full health.

Also intended. The game writes a fight down at the moment it starts, so closing the app puts you back at the beginning of that fight — Cowardice from a losing fight will not be tolerated as a hero.

My health did not regenerate while the app was closed.

Health only recovers while the app is closed if you left combat before you closed it.

I fled a fight and lost my progress in the area.

Fleeing resets the progress made toward clearing an area.

How do I move my save to a new phone?

Nothing, if Cloud Save is on — which it is unless you turned it off under Menu › Settings. Your character is kept in storage belonging to the account your phone already has, Game Center on iPhone or Play Games on Android, and reinstalling the game brings them back on their own. We do not run an account system and we never see the save.

Only a character who is still alive comes back. Your progress lives on the device either way, and because the two accounts are unrelated, a save made on an iPhone cannot be picked up on Android, or the other way round.

How do I start over from scratch?

There is no reset button by design. To put your character down and start a new one, open the menu outside a fight and choose Quit Adventuring.

Are there in-app purchases?

Only cosmetics. The game is free with no ads, and the only things we'll ever sell are looks — extra portraits, text animations, chat emotes and the like. Nothing you can buy makes your character stronger, so no pay-to-win crap. Anything you buy stays with your App Store or Google Play account, so every character you make gets it.

Does the game need an internet connection?

No. Every part of the game but guilds plays offline. A guild is kept on our server, so using one needs a connection; without one your character plays on, and their guild's bonus keeps working for up to thirty days. Your character is recorded to the leaderboards whenever there is a connection — a finished run waits on your phone until there is one — but a connection is NOT a requirement.

What do you do with my data?

The game asks for nothing that says who you are — no name, no email, no account, no advertising identifier. Your character, a one-way fingerprint of your phone and a few play totals go to our server, and every character is posted to the leaderboard — there is no longer a setting that stops them. If you want a character taken off the leaderboard, email dev@tapslaydie.com with their name and roughly when their run ended, and we will delete them. If you use guilds, what your character does in them goes to our server too, and a guild's other members see their name, level and whatever they write in its chat — which we do not filter, so keep anything that says who or where you are out of it. Your save stays in the app's private storage on your phone and is never sent to us; with Cloud Save on, a copy goes to your own Apple or Google storage and still not to us. The privacy policy has the details.

How do I report a player, a message or a guild?

From inside the game. Hold a message in your guild's chat and choose Report message, or Mute to hide that player's messages from you. To report a member's name, open their card on the guild's Members page and tap the red ! beside it; a character in no guild reports a guild's name by holding its row on the guild list and choosing Report. A message three members report is taken down, and we read the reports of a name and replace one we judge unacceptable with a placeholder. You can also email dev@tapslaydie.com — name the guild and the character, and say what happened.

How many pullups can you do

Probably like 8